Orders
Q: How do I place an order?
A: Simply add items to your cart and proceed to checkout. You'll receive an order confirmation email once your order is placed.
Q: Can I cancel my order?
A: Orders can be canceled self-service via the Order Status page within 15 minutes of placement. After 15 minutes, orders immediately enter warehouse routing and cannot be canceled, but remain fully eligible for our 30-day free return policy upon delivery. For assistance, contact us at support@maryelen.shop.
Q: Where do you ship orders from?
A: All orders are fulfilled and shipped from US-based partner fulfillment centers located across the United States. When you place an order, it is routed to the fulfillment center closest to your delivery address to help reduce transit time. Our Cheyenne, Wyoming address is an administrative office only and is not a shipping facility.
Shipping
Q: Where do you ship?
A: We ship to eligible street addresses across all 50 US states and DC, including Alaska and Hawaii. We do not ship to PO Boxes, APO/FPO/DPO addresses, US territories, or outside the US.
Q: How much is shipping?
A: Shipping is free on all orders — no minimum purchase required.
Q: How long will my order take?
A: Total estimated delivery time is 6–10 business days. Processing takes 1–3 business days, and transit takes 5–7 business days.
Q: How are fragile items like plates, bowls, and glassware packaged?
A: Plates, bowls, glassware, and other fragile tabletop items are packed with protective materials designed to reduce the risk of damage in transit. We recommend inspecting outer packaging, opening carefully, and retaining original packaging until confirmed in good condition. If damaged, photograph and contact us within 30 days.
Q: My order shipped in multiple boxes. Will they arrive together?
A: Some orders may ship in multiple boxes and may arrive on different days. Please allow an additional 2–3 business days. If any box has not arrived within 10 business days of your original estimated delivery date, contact us at support@maryelen.shop.
Q: What if my order arrives missing a piece or component?
A: Contact us at support@maryelen.shop within 30 calendar days of delivery. We will ship the missing part free of charge or arrange a full return and refund at your option.
Returns
Q: What is your return policy?
A: We offer free returns within 30 calendar days from delivery on eligible physical products.
Q: How do I start a return?
A: Contact us at support@maryelen.shop to obtain an RMA number and prepaid shipping label. Do not ship returns to our administrative headquarters in Cheyenne, Wyoming.
Q: Is return shipping free and is there a restocking fee?
A: Yes, return shipping is completely free. There is no restocking fee ($0.00).
Q: How long does a refund take?
A: We initiate refunds within 2 business days of receiving your return. Please allow 5–10 business days for it to appear on your bank or card statement.
Q: Can I return table linens or tablecloths?
A: Table linens, tablecloths, napkins, and runners must be unused, unwashed, and returned in original packaging with tags attached for hygiene reasons.
Q: What if my item arrives broken, chipped, or damaged?
A: Photograph the item and packaging, and contact us within 30 calendar days of delivery at support@maryelen.shop for a free return, replacement, or refund.
Payment, Privacy & Support
Q: What payment methods do you accept?
A: We accept Visa and Mastercard via secure gateways like Shopify Payments and Stripe.
Q: How do you handle my personal information and opt-out requests?
A: We handle data in accordance with our Privacy Policy (including CCPA/CPRA, VCDPA, and CPA compliance). To opt out of data sharing/sale, visit our Do Not Sell or Share page or email us.
Q: How do I contact you?
A: Email support@maryelen.shop or call +1 (281) 375-6859 (Mon–Fri, 9:00 AM – 5:00 PM CT). We aim to respond within 1 business day.
Contact Us
MARYELEN LLC
7509 Evers Blvd
Cheyenne, WY 82009
United States
Email: support@maryelen.shop
US Customer Support: +1 (281) 375-6859
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT), excluding US federal holidays.
We aim to respond within 1 business day.